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FAQs
Q | : | Who do I contact if I have problems with my order? | ||
A | : | You may contact us by: | ||
Phone | : | +852 3703 3380 ( Monday to Friday 9:00 am - 6:00 pm ) | ||
Message | : | Click on the Facebook Messenger icon at the right bottom corner and text us | ||
: | cs@hocwines.com.hk | |||
We will get back to you as soon as possible. | ||||
Q | : | Do you have any physical shop? | ||
A | : | We have a physical shop in Central, Hong Kong. | ||
HOC WINES ♦ Central Shop | ||||
Address | : | Shop 2, LG/F, Century Square, 1-13 D’Aguilar Street, Central, Hong Kong. | ||
Phone | : | +852 3102 0191 ( Monday to Sunday 11:30 am - 8:30 pm ) | ||
Fax | : | +852 3102 0239 | ||
: | hoc01@h-connoisseur.com | |||
Q | : | Do I need to have a PayPal account in order to make a purchase on your website? | ||
A | : | No, you don’t. Please see our "Payment Method" page. | ||
Q | : | Can I order online and pick it up in-store? | ||
A | : | In-store pickup can only be arranged if you contact us immediately by phone or email after you place an order through our website. Pickup is available at the following locations upon request: | ||
| Hong Kong Island | Shop 2, LG/F, Century Square, 1-13 D'Aguilar Street, Central +852 3102 0191 | Mon - Sun : 11:30 am - 08:30 pm Business hours may vary during the pandemic. Please contact us for updates prior to your arrival. |
Q | : | Can I cancel my order after payment? | ||
A | : | Sorry, the order cannot be canceled after payment is confirmed. | ||
Q | : | I am looking for a particular wine but it is not listed on the website. How can I get it? | ||
A | : | You may contact us by: | ||
Phone | : | +852 3102 0191 ( Monday to Sunday 11:30 am - 8:30 pm ) | ||
Message | : | Click on the Facebook Messenger icon at the right bottom corner and text us | ||
: | cs@hocwines.com.hk | |||
We will get back to you as soon as possible. | ||||
Q | : | Can I get a discount if I am buying a large volume? | ||
A | : | We offer FREE DELIVERY to any location within Hong Kong if you purchase $1,500 or more per order. Besides, we do sales promotion occasionally offering highly competitive pricing. Subscribe to our newsletter or follow our Facebook page for the most up-to-date exclusive offers & promotions! If you are ordering for an event and require further assistance, you may contact our Customer Service by: | ||
Phone | : | +852 3703 3380 ( Monday to Friday 9:00 am - 6:00 pm ) | ||
Message | : | Click on the Facebook Messenger icon at the right bottom corner and text us | ||
: | cs@hocwines.com.hk | |||
We will get back to you as soon as possible. | ||||