Shipping & Delivery

2.  

For other cases, delivery charges apply as follows:

♦  

HK$150 for purchase amount below HK$1,500;

♦  

HK$150 for redelivery arrangement; and

♦  

Additional delivery charge of HK$20 per case per floor apply to the address located above the 2nd storey where no elevator service is available.  Such additional delivery charge is to be paid in cash directly to the delivery driver when the items are delivered.

2.  

We reserve the right to refuse any request for the delivery to any of the following areas:

♦

Outlying islands;

♦

Non-permanent address;

♦

Hotel guest rooms;

♦

Restricted districts and areas that our vehicles cannot access; or

♦

No authorized or legitimate unloading area within 50 meters of the building of the delivery address.

Hong Kong Island

West Kowloon :

Yau Tsim Mong
Tai Kok Tsui
Sham Shui Po
Cheung Sha Wan
Lai Chi Kok
Mei Foo
Hung Hom (morning)

Hong Kong Island

West Kowloon :

Yau Tsim Mong
Tai Kok Tsui
Sham Shui Po
Cheung Sha Wan
Lai Chi Kok
Mei Foo
Hung Hom (morning)

Hong Kong Island

East Kowloon :

Kwun Tong
Tseung Kwan O
Kowloon City
Kowloon Tong
To Kwa Wan
Hung Hom (afternoon)

New Territories

East Kowloon :

Kwun Tong
Tseung Kwan O
Kowloon City
Kowloon Tong
To Kwa Wan
Hung Hom (afternoon)

New Territories

East Kowloon :

Kwun Tong
Tseung Kwan O
Kowloon City
Kowloon Tong
To Kwa Wan
Hung Hom (afternoon)

2.  

In-store Pickup is available at the following locations upon request:

4.  

When you collect the ordered Good(s) from us, you or your authorized representative will be required to present your order confirmation for verification.  We may need you or your authorized representative to provide further information to verify your identity (such as your full name or other personal information under your account profile).  If we are not satisfied that the person requesting to collect your ordered Good(s) is yourself or your authorized representative, we reserve the right to refuse the collection of the ordered Good(s) in order to safeguard your interest.

5.  

Once the in-store pickup request is confirmed, no change of pick-up location will be accepted.

6.  

If your selected pick-up location is closed due to adverse weather conditions or any other uncontrollable factors, you may pick up the products in the same location on the next day when the store or office is opened.

Phone

:

+852 3703 3380

Email

:

cs@hocwines.com.hk

Office Hours

:

Monday to Friday 9:00 am - 6:00 pm

2.  

Please note that we will not leave your Goods at your door.  If you fail to accept your delivery upon the first delivery appointment or the delivery information you provided is inaccurate, we reserve the right to charge you for subsequent delivery(ies) or decline delivery of Goods to any customer at our sole and absolute discretion.

2.  

If the purchased Goods have not been collected or delivered from the date of the order confirmation or storage fees referred to above have not been paid for 2 months, we reserve the right to dispose of such Goods ( including resale of any Goods ) at our sole and absolute discretion, without any further notice to you and without having to account to you any proceeds ( if any ) arising therefrom.  We shall not be liable to make any refund or compensation to you, and we reserve the right to continue claiming you for the outstanding storage fees.

♦  

Damaged or incomplete product packaging; or

♦  

Wrong order or delivery of purchased items

Otherwise, under normal circumstances, we would not accept any request for the return or exchange of products. Please DO NOT ACCEPT DELIVERY if you encounter any of the above situations.  You should notify us immediately by calling our customer hotline +852 3703 3380 ( during office hours 9:00 am – 6:00 pm ) or email to cs@hocwines.com.hk ( during non-business hours ).  We shall make arrangement for exchange within 7 days of receiving your message.  Otherwise, we do not accept any request for exchange of Good(s) or cancellation of Order(s).

2.  

Original sales receipt or relevant electronic receipt must be presented to us for the request of product exchange.

3.  

All Good(s) must be returned in the exact same condition as they were supplied, together with original packing.  Otherwise, we reserve the right to refuse the request for product exchange.

4.  

We do not accept any request for product exchange or return once the Goods & Services has been collected by the customer or delivery of the Goods & Services has been accepted by the customer.

5.  

If a request for a refund is accepted by us, the refund will be credited to your credit card bank account in about 4 - 6 weeks.

6.  

Upon receipt of your request for product return or exchange, we will make a determination, in our sole discretion, whether a product acclaimed to be damaged or defective was actually damaged or defective when originally sold or delivered to you.  Requests for product return or exchange will be reviewed and determined on a case-by-case basis.  We reserve the right, in our sole discretion, to refuse to refund or exchange any product.  Wine and spirits products above HK$1,000 per item shall not be returned, exchanged, or refunded in any event.

2.  

Title to the Good(s) shall remain vested in us until we receive full payment of the price, and risk shall pass to the customer upon delivery/collection of the Good(s) ( as the case may be ).

3.  

In case of any dispute, our decision shall be final.